This course is designed for business people and company receptionists who need to improve their English for use on the telephone. The content is based on authentic business situations with dialogues spoken by British, American and other speakers of English.
The course is designed for self-study, but is also an ideal addition to teacher-based classes. It offers up to 50 hours of active practice for students at an elementary to intermediate level.
150 € (Includes postage and packaging costs)
You can :
- Listen to British, American and other speakers of English
- Listen to a role model who repeats each phrase more slowly
- Record your own voice one sentence at a time and compare with the above
- Refer to subtitles in English and in your own language, (subtitles are available in French, German, Italian, Spanish, Danish, Swedish, Icelandic, Finnish and Norwegian)
- Point and click on any word to get a thorough grammar and usage support
- Role play a the different characters
- Select from and listen to an additional 200 phrases often used on the telephone
- Listen to the alphabet, ordinal numbers, cardinal numbers, titles, etc.
- Print out dialogues in English and your own language
- Print out 100 page workbook (pdf format)
- Link directly to ELTWEB - companion Web site
The course is made up of 18 dialogues. These are :
- Taking a message
- Giving directions
- Asking who called
- Making suggestions
- Giving information
- Paging someone
- Wrong number
- Faxing details
- Making an appointment
- An angry customer
- Calling on behalf of someone
- Being discrete
- Asking questions
- Postponing an appointment
- Cancelling an appointment
- Booking a hotel room
- Arrival at reception
- Saying goodbye at reception
You can also listen to an additional 200 telephone phrases covering the following functions :
- Greetings
- Offering help
- Asking to speak to someone
- Asking someone to hold
- Putting a caller through
- Saying someone is unavailable
- Asking for repetition/spelling
- Asking someone to speak up/slowly
- Asking for someone's name/company
- Asking for someone's number/other details
- Saying something is confidential
- Asking how to reach someone
- Asking someone to do something
- Asking when someone will be back
- Saying what action you will take
- Saying that you will call back
- Active listening
- Summing up
- Thanking/Replying to thanks
- Saying goodbye
Other areas covered by the course include : the alphabet, cardinal numbers, dates, days/months, ordinal numbers, spelling , telephone numbers, time, and job titles.
